We care about craftsmanship and are passionate about creating quality fine jewellery, which is why we offer a lifetime manufacturers warranty on all of our jewellery. If you do believe that your jewellery has a manufacturing defect, you are welcome to send it to us for inspection. If we confirm that the piece does have a manufacturing defect, we will repair or potentially replace the item if applicable.
If it is clear that the damage is not caused by a manufacturing defect, we will contact you to let you know of repair options and any costs incurred to do so.
Normal wear and tear of jewellery will not be covered under the manufacturers warranty. This is because jewellery can come under significant abuse when worn frequently. It is important to understand that although fine jewellery is strong and hard-wearing it is not indestructible and some care must be taken when wearing it. Issues which we do not consider manufacturing defects are as follows:
UK / Australia / South Africa
|US / Canada||France||
Germany / Russia / Ukraine / Asia
Italy / Spain / Netherlands / Switzerland
Japan / India / China / South America / Turkey / Israel